Privacy Policy
Effective date: June 12, 2026
This Privacy Policy describes how Frontier Pain Relief collects, uses, and protects information when you visit frontierpain.com, contact us, or request an appointment. By using this website, you agree to the practices described in this policy.
Information We Collect
Information you provide to us. When you use our contact forms, chat feature, or appointment request forms, or when you call or text us, we may collect your name, phone number, email address, preferred location, the condition or reason for visit you select, and any message you choose to include.
Information collected automatically. When you browse this website, we collect standard analytics information such as the pages you visit, how long you stay, the type of device and browser you use, and your approximate location at the city level. This information is collected through cookies and similar technologies and does not identify you by name.
How We Use Your Information
- To respond to your inquiries and help you schedule an evaluation
- To send appointment confirmations, reminders, and follow-up communications
- To send educational or marketing communications, only where you have agreed to receive them
- To understand how visitors use our website so we can improve it
- To comply with legal and regulatory obligations
Text Messages and Phone Calls
If you provide your phone number through this website, you agree that we may call or text you about your inquiry, your appointments, and related care coordination. Message and data rates may apply, and message frequency varies. You can reply STOP at any time to stop receiving text messages, or reply HELP for assistance. Consent to receive marketing text messages is never a condition of receiving care.
Cookies and Analytics
This website uses Google Analytics to understand site traffic and improve the patient experience. You can control or delete cookies through your browser settings, and you can opt out of Google Analytics using Google's browser opt-out tools. Disabling cookies does not affect your ability to contact us or schedule an appointment.
How We Share Information
We do not sell your personal information, and we do not share it with third parties for their own marketing. We share information only with service providers who help us operate this website and communicate with you, such as website hosting, scheduling, patient communication, and analytics providers, and only as needed for them to perform those services. We may also disclose information when required by law or to protect our legal rights.
Health Information
This website is not intended for medical emergencies or for sharing detailed medical information. If you are experiencing a medical emergency, call 911. Health information you share with our clinical team as a patient is protected under HIPAA and is governed by our Notice of Privacy Practices, which is provided to you at our clinics. Please do not submit detailed medical history through website forms.
Data Security and Retention
We use reasonable administrative and technical safeguards to protect the information we collect. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security. We retain your information only as long as needed for the purposes described in this policy or as required by law.
Children
This website is not directed to children under 13, and we do not knowingly collect personal information from them. Care for minor patients is arranged by a parent or legal guardian.
Your Choices and Rights
You can opt out of marketing communications at any time by replying STOP to a text message, using the unsubscribe link in an email, or contacting us directly. You may also request access to, correction of, or deletion of the contact information we hold about you, subject to legal and recordkeeping requirements. Depending on where you live, you may have additional privacy rights under state law.
Third-Party Links
This website may link to third-party websites. We are not responsible for the privacy practices of those sites, and we encourage you to review their policies.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page with a new effective date.
Contact Us
Frontier Pain Relief
2461 Enterprise Road, Clearwater, FL 33763
Phone: (727) 777-6615
Email: info@frontierpain.com
This policy describes our website and communication practices. It does not replace the HIPAA Notice of Privacy Practices provided to patients at our clinics.