Notice of Privacy Practices
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
Effective date: June 12, 2026. This notice applies to the clinical practices providing care under the Frontier Pain Relief brand.
Our Responsibilities
We are required by law to maintain the privacy and security of your protected health information, to provide you with this notice of our legal duties and privacy practices, to follow the terms of the notice currently in effect, and to notify you promptly if a breach occurs that may have compromised the privacy or security of your information.
How We May Use and Disclose Your Health Information
Treatment
We use your health information to provide, coordinate, and manage your care. For example, our medical providers, chiropractors, and rehabilitation staff share your information with each other to coordinate your treatment plan, and we may share information with outside providers, laboratories, or imaging centers involved in your care.
Payment
We use and disclose your health information to bill and receive payment for the care we provide. This includes submitting claims and supporting documentation to your health insurance carrier, Medicare, workers compensation carrier, or other payers, verifying your coverage and benefits, and obtaining prior authorizations. This applies to in-office care and telemedicine visits alike.
Health Care Operations
We use your information to run our practice, improve quality of care, train staff, and manage our business. For example, we may use health information to review the quality of treatment and services or to evaluate the performance of our team.
Appointment Reminders and Care Communications
We may contact you by phone, text message, or email to confirm and remind you of appointments, follow up after visits, and share information about treatment options relevant to your care.
Other Permitted and Required Disclosures
- When required by federal, state, or local law
- For public health activities, such as reporting communicable diseases or adverse drug events
- To report suspected abuse, neglect, or domestic violence as required by law
- For health oversight activities such as audits, inspections, and licensure reviews
- In response to a court order, subpoena, or other lawful process
- To law enforcement when required by law
- To coroners, medical examiners, or funeral directors
- To avert a serious threat to health or safety
- For workers compensation claims and related programs
Uses That Require Your Written Authorization
We will not use or disclose your health information for marketing purposes, sell your health information, or share psychotherapy notes without your written authorization. You may revoke an authorization at any time in writing, except to the extent we have already acted on it.
Your Rights
- Get a copy of your records. You may ask to see or receive a copy of your medical record, usually within 30 days of your request. A reasonable cost-based fee may apply.
- Ask us to correct your records. You may ask us to amend health information you believe is incorrect or incomplete.
- Request confidential communications. You may ask us to contact you in a specific way or at a specific location, and we will accommodate reasonable requests.
- Ask us to limit what we use or share. You may request restrictions on certain uses or disclosures. We are not required to agree, except where you pay for a service in full out of pocket and ask us not to share that information with your insurer.
- Get a list of those with whom we have shared information. You may request an accounting of certain disclosures made in the six years prior to your request.
- Get a paper copy of this notice. You may ask for a paper copy at any time, even if you agreed to receive it electronically.
- Choose someone to act for you. A person with medical power of attorney or legal guardianship may exercise your rights on your behalf.
Changes to This Notice
We may change the terms of this notice at any time, and the new notice will apply to all health information we maintain. The current notice will be posted at our clinics and on this website with its effective date.
Complaints
If you believe your privacy rights have been violated, you may file a complaint with our office using the contact information below, or with the U.S. Department of Health and Human Services Office for Civil Rights at 200 Independence Avenue S.W., Washington, D.C. 20201, by calling 1-877-696-6775, or by visiting www.hhs.gov/ocr/privacy/hipaa/complaints. You will not be penalized or retaliated against for filing a complaint.
Contact
Privacy Officer
Frontier Pain Relief
100 South Ashley Drive, Tampa, FL 33602
Phone: (727) 777-6615
Email: legal@frontierpain.com